Clariva
Terms and conditions
Effective 22 October 2026
⚠️ This document requires review by a qualified solicitor
These terms have been prepared for launch but must be reviewed and approved by a UK solicitor before use. Do not rely on these terms without proper legal review.
Introduction
Clariva is operated by GLOBAL TALENT GATEWAY LTD, company number 16172129, registered in England and Wales, with registered office at Office 10 Seagreen, Turner Street, Redcar, TS10 1AZ. These Terms and Conditions ("Terms") govern your use of Clariva services, including the web application and any related services (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.
Service description
Clariva provides accessibility and productivity tools including text-to-speech (read aloud), dictation, transcription, translation and writing assistance. The Services use artificial intelligence models and third-party providers to deliver these features.
AI services disclaimer
Clariva incorporates artificial intelligence for speech generation, transcription, translation and writing assistance. AI-generated content may contain errors, inaccuracies or unexpected results. You must review and verify all output before relying on it. Clariva is not a substitute for professional medical, legal, educational or financial advice. You are solely responsible for how you use AI-generated content.
Subscriptions and billing
- Free plan: Clariva includes 10 transcription minutes and 5 AI actions per calendar month. No payment is required.
- Paid plans: Plus costs £79 a year or £9.99 a month and includes 120 transcription minutes and 50 AI actions. Pro costs £129 a year or £15.99 a month and includes 600 transcription minutes, 200 AI actions and device sync. Business pricing is custom; contact us at support@clariva.live. All allowances reset each calendar month, including on yearly subscriptions. AI actions are shared by writing support, translation and Ask Clariva. An Ask Clariva question about a document over 12,000 characters uses 3 AI actions. Every other request uses 1.
- Read aloud is included on every plan. Device voice is free and unmetered on all plans.
- Auto-renewal: All paid subscriptions automatically renew at the end of each billing period (monthly or yearly) unless cancelled before the renewal date. You authorise Clariva to charge your payment method for each renewal period.
- Price changes: Clariva may change subscription prices with at least 30 days' notice before your next renewal. Price changes apply to the next renewal period after notice is given. You may cancel before the renewal if you do not accept the new price.
- Payment processing: Payments are processed securely through Stripe. You agree to provide accurate payment information and to update it as needed.
Cancellation and refunds (UK consumer rights)
- 14-day cooling-off period: Under the Consumer Contracts Regulations 2013, UK consumers have the right to cancel a subscription within 14 days of purchase without giving a reason. If you request that the service begins during the cooling-off period (by starting to use paid features), you expressly consent to immediate service provision and acknowledge that your right to cancel may be reduced if the service is fully performed before you cancel. To exercise your cancellation right, use the model withdrawal form below or send a clear statement to support@clariva.live or our registered office.
- Cancellation after 14 days: You may cancel your subscription at any time after the cooling-off period through your account settings or by emailing support at support@clariva.live. Cancellation takes effect at the end of the current billing period. You will retain access until that date.
- Refund policy: If you cancel within the 14-day cooling-off period and have not used the service, you will receive a full refund. If you have used the service during the cooling-off period, you may be charged a proportionate amount for the service provided up to the cancellation date. After 14 days, no refunds or credits are provided for unused features, partial billing periods or early cancellation.
- Cancellation as easy as sign-up: Cancellation can be completed directly through your account settings with the same ease as subscribing. No phone calls or complex procedures are required.
Model withdrawal form (UK consumer contracts)
To cancel your subscription within the 14-day cooling-off period, you may use this form or send your own clear statement:
To: GLOBAL TALENT GATEWAY LTD
I hereby give notice that I cancel my contract for the following service:
Service: Clariva [Plus/Pro] subscription
Ordered on: [Date]
Name: [Your name]
Email: [Your email]
Date: [Today's date]
⚠️ Digital Markets, Competition and Consumers Act 2024
The DMCC Act 2024 subscription contract rules are expected to apply from January 2027 at the earliest, including mandatory reminders before auto-renewal and enhanced cooling-off rights. This section requires review by a solicitor to ensure full compliance.
Usage limits and fair use
Paid plans include specified usage limits for transcription minutes, AI actions and other features as described in your chosen plan. Clariva may enforce these limits or suspend access if usage significantly exceeds reasonable, good-faith personal or business use. Automated, bulk or resale use is prohibited unless explicitly authorised.
Acceptable use
You must not use the Services to process, transmit or generate content that is illegal, harmful, defamatory, discriminatory, harassing, infringing, malicious or otherwise objectionable under applicable law. You are responsible for ensuring you have the right to process any content you submit to the Services.
Intellectual property
You retain all rights to content you submit to the Services. Clariva does not claim ownership of your content. You grant Clariva a limited licence to process your content solely to provide the Services. AI-generated output is provided to you, but Clariva makes no warranties regarding ownership or originality of such output.
Service availability and changes
Clariva aims to provide reliable Services but does not guarantee uninterrupted or error-free access. We may suspend, modify or discontinue features or the Services at any time with reasonable notice where practical. Clariva is not liable for service interruptions, maintenance downtime or feature changes.
Third-party services
The Services rely on third-party providers including Google (sign-in), Stripe (payments), OpenAI (transcription) and others. These providers have their own terms of service and privacy policies. Clariva is not responsible for third-party service performance or availability.
Limitation of liability
To the fullest extent permitted by law, Clariva, its officers, directors, employees and agents shall not be liable for any indirect, incidental, consequential, special or punitive damages, or any loss of profits, revenue, data or goodwill, arising from or related to your use of the Services, whether based on contract, tort (including negligence), strict liability or otherwise, even if Clariva has been advised of the possibility of such damages. Clariva's total liability to you for any claims arising from these Terms or the Services shall not exceed the amount you paid to Clariva in the 12 months preceding the claim.
Warranty disclaimer
The Services are provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, title or non-infringement. Clariva does not warrant that the Services will meet your requirements, be uninterrupted, secure, accurate or error-free, or that AI-generated content will be suitable for your purposes.
Indemnity
You agree to indemnify and hold harmless Clariva, its officers, directors, employees and agents from any claims, demands, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising from your use of the Services, your breach of these Terms, or your violation of any law or third-party rights.
Termination
Clariva may suspend or terminate your access to the Services immediately if you breach these Terms, engage in prohibited use, or if required by law. Upon termination, your right to use the Services ceases, but these Terms' provisions regarding intellectual property, disclaimers, limitations of liability and governing law survive.
Governing law and jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict-of-law principles. You agree to submit to the exclusive jurisdiction of the courts of England and Wales for any disputes arising from or relating to these Terms or the Services.
Changes to these terms
Clariva may update these Terms from time to time. Material changes will be notified by email (if you have an account) or by posting a notice on the Services, with the revised effective date shown above. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.
Entire agreement
These Terms, together with our Privacy policy, constitute the entire agreement between you and Clariva regarding the Services and supersede any prior agreements or understandings.
Contact
Questions about these Terms may be emailed to support@clariva.live or sent to our registered office, addressed to GLOBAL TALENT GATEWAY LTD.